FAQs

Definitions

For several years we are working with institutions around the globe in analytical matters. In general we describe material accurately and your satisfaction is guaranteed. For that reason MIKON has also invested quite some money into analytical technologies. Nevertheless, errors may happen, but in that case you will get complete refund right away.

Abbreviations

“xx” means clearly detectable crystals more or less undamaged. But this doesn`t say anything about the crystal size. “(xx)” stands for damaged, intergrown or somehow not freestanding crystals. “X” means one crystal, not necessarily off matrix. If it says “derb” or there is nothing mentioned behind the mineral name, it is massive or amorphous. “TYP” indicates typlocality. These minerals are from the locality, where their first description came from. “KWUV” says the mineral shows activity under short wave ultraviolet light. “UV” indicates both: long and short wave. “MM” is a micromount, “KS” is about a small minature to a thumbnail. “NS” has the proportion of a small cabinett, whereas “HS” is a cabinet specimen of handsize, “GS” is of great height and width and “MS” of very large size. Concerning the countries, we use the international abbreviations as you can find on cars or postal codes.The ones used in Europe are certainly known to Europeans. In order to avoid misunderstanding some explanations for customers from abroad: E = Spain, D = Germany, S = Sweden, A = Austria, CH = Suisse, I = Italy, F = France, GR = Greece. Additionally, we use the state abbreviations of the United States, for example: AZ = Arizona, CA = California, NH = New Hampshire, NW = New Mexico and so on. In Australia NSW = New South Wales and so on. “E” means selfcollected, “U” only one specimen available, “REM” the sample has been analysed and usually comes with pictures and/or analytic results.

Order process

When we receive your order we will send you an invoice via mail. We ship after payment against invoice:  invoice has to be paid net within 14 days from the date of the invoice.
Please note that we will charge shipping costs when invoicing because the shop systems does not allows to mention shipping costs in details. Postage and careful packing are charged by weight. If you would like to be informed before about the postage price, please let us know this! For more information: link 'delivery & shipping costs

How to pay

Payment per bank transfer:
This is only possible for clients with a german account. Then you have to tell us the account number and the BLZ

Payment in advance: 
You transfer the amount of your invoice to one of our accounts and as soon as we receive the money we will depatch your order. The supply remains up to the complete payment our property.

Payment by credit card:
We accept the following credit cards: Mastercard and Visa. We deduct the invoice amount of your card if the desired products are dispatched. Please indicate the credit card number as well as its expiration date and for your own safety reasons send us a copy of your card as well as a copy from your identity card and your signature. You can do this by mail or fax (fax: 0049 5508-974471).

If the material is on stock we will deliver immediately when customer has chosen the option 'credit card'. Payment in advance means: 'Please wait for an Email with attached invoice. Don' t transfer money before. We need to add shipping to the total and sum up.

Returning service
You can send back your order within 14 days to us.
Please announce the return to us and take care that the postage of your parcel is totally paid by you. The return has to take place in the original packing and in a safe way.

Prices
We mention prices in EURO including tax! Non-EU-(European Union)-Customers do not need to pay this tax at all !! The tax is 16 % on collectors minerals, 7% on books, 19 % on everything else. We take a low order fee of 3.56 EURO for orders under the amount of 11.25 EURO.


Wholesale-Prices
All offers in this part are ex-works, whereever 'works' might be and include EU-tax. The usual shipping costs of 1 metric to to Europe are 200,00 Euro. That applies to most other destinations around the globe as well. We deliver also in kg. Costwise it mahes best sense to buy 500 kg and more in order to get less transportation costs per kg. We mention prices in EURO including 16% tax! Non-EU-(European Union)-Customers do not need to pay this tax at all.

Discounts
We offer you consistently low prices for all products. Of course, when ordering extensively, you will get a discount according to the amount of your order. This might be a better way than to price everything higher and offer a fixed discount for everybody.

Wholesale Dealers get wholesale prices when ordering lots. First-time-customers should send a commercial registration document. You’ll find a very special wholsale offer a detailed category.

Opening hours in Klein Lengden

Visit us in our main warehouse! We keep many products of our catalog for you on stock. For logistic and economic reasons we do not have however everything available. If you are interested in somewhat special to look at in our shop it would be better to inform us before you come to us (telephone 0049 5508 974470 and announce your visit). Our opening hours are Monday till Friday from to 9.00 - 16.00 o'clock.